Refund Policy

1. Overview

This Refund Policy explains the service-policy refund conditions and request procedures for WindStory subscriptions, previously purchased legacy add-on allowances, and One-Take purchases. Mandatory rights under applicable consumer protection law remain unaffected.

2. Subscription Refunds

3. Right of Withdrawal (7-Day Refund)

You may request a full refund within 7 days of subscription payment if you have not used the slide generation feature.

• Withdrawal available within 7 days of payment
• Not available if slide generation has been used
• Refund processed to original payment method

3-1. Previously Purchased Add-on Allowances (New Sales Closed)

New add-on sales are closed. Previously purchased, unexpired add-on allowances remain available under the terms shown at their original checkout and do not renew automatically.

• Legacy 10/50/200-slide allowances already purchased remain added to the applicable account usage limit
• Validity: 90 days from purchase date — unused portions expire automatically after 90 days
• Full refund within 7 days if unused
• If partially used, only the unused portion is refunded (used slides deducted at unit price)
• Refund unavailable after the 90-day validity period or once fully consumed

3-2. One-Take (One Project, One Payment)

One-Take is a one-time purchase attached to one presentation project and does not renew automatically. Before PayPal approval, checkout displays the package price in USD, the included project allowance, and its validity period.

• Under WindStory’s voluntary service policy, you may request a full refund to the original payment method within 7 days after purchase if the One-Take allowance has not been used.
• If a generation attempt fails, the attempted allowance is restored to the same One-Take purchase. An allowance restoration is not itself a cash refund.
• If the allowance has been used, the output is faulty, the service differs from its description, or you wish to exercise another right under applicable law, contact storybase24@gmail.com for review.
• This voluntary policy does not limit any mandatory refund, withdrawal, or other consumer rights under applicable law.

4. Subscription Cancellation

• You may cancel your subscription at any time
• Service continues until the next billing date
• No partial refund for remaining period

5. Service Termination

• If WindStory terminates the service, remaining subscription period will be refunded
• At least 30 days' notice will be provided
• Refunds processed within 14 business days

6. How to Request a Refund

To request a refund, please contact us at:

• Email: storybase24@gmail.com
• Include your account email and reason for refund
• Requests are processed within 5-7 business days
• Approved refunds credited to original payment method within 5-10 business days

7. Additional Information

• Fraudulent or abusive refund requests may result in account review
• All refund rights under applicable consumer protection laws are preserved
• This policy may be updated with prior notice

8. Contact Us

For any questions regarding our refund policy, please contact us at: storybase24@gmail.com