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Refund Policy
Last Updated: February 2026
1. Overview
WindStory is committed to customer satisfaction. This Refund Policy outlines the refund conditions and procedures for our subscription service in accordance with applicable consumer protection laws.
2. Subscription Refunds
| Condition | Refund Policy |
|---|---|
| Within 7 days, unused | Full refund (right of withdrawal) |
| Cancel during subscription | Stops at next billing date, access until then |
| Duplicate payment | Immediate full refund |
| Dissatisfied with results | No refund, regeneration available |
| Dissatisfaction with generated results | No refund; regeneration provided |
3. Right of Withdrawal (7-Day Refund)
You may request a full refund within 7 days of subscription payment if you have not used the slide generation feature.
- Withdrawal available within 7 days of payment
- Not available if slide generation has been used
- Refund processed to original payment method
3-1. Add-on Usage Packs (One-time Purchase)
Add-on usage packs are one-time purchases for paid subscribers who exceed their monthly limit. Processed via Toss single payment (not BillingKey recurring).
- Immediately added to your usage limit (10/50/200 slides packs)
- Validity: 90 days from purchase date — unused portions expire automatically after 90 days
- Full refund within 7 days if unused
- If partially used, only the unused portion is refunded (used slides deducted at unit price)
- Refund unavailable after the 90-day validity period or once fully consumed
4. Subscription Cancellation
- You may cancel your subscription at any time
- Service continues until the next billing date
- No partial refund for remaining period
5. Service Termination
- If WindStory terminates the service, remaining subscription period will be refunded
- At least 30 days' notice will be provided
- Refunds processed within 14 business days
6. How to Request a Refund
To request a refund, please contact us at:
- Email: storybase24@gmail.com
- Include your account email and reason for refund
- Requests are processed within 5-7 business days
- Approved refunds credited to original payment method within 5-10 business days
7. Additional Information
- Fraudulent or abusive refund requests may result in account review
- All refund rights under applicable consumer protection laws are preserved
- This policy may be updated with prior notice
8. Contact Us
For any questions regarding our refund policy, please contact us at: storybase24@gmail.com